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This Noosa Waters incident report is updated regularly by Neighbourhood Watch and shows the latest 30 incidents and their updates if any. Incidents are shown in date order with the latest at the top.

Please email Gerald Theron (0416 298 585) for more information. Click the incident number below if you want to write to him about a particular incident. Please first report any incidents to the Police.

Langura Street
Noosa Heads 4567
Phone: 07 5440 8111
CIB: 07 5447 5806
A/H: 07 5475 2444

myPolice Sunshine Coast web site

Incident # 91 (posted 15th March 2019 at 8:28pm)
Phishing scams alive & well - don't become a victim:

A resident reports:
Recently accepted a quote from a reputable local curtain company by depositing 50% deposit into their bank account. Today received an email purportedly from the same company asking for our bank account details and for authorisation to deduct further payments from it.
Emailed a reply declining this request but email bounced back as undeliverable. Rang the local curtain company who confirmed the email had not been sent by them but that they had received warnings that there had been hacking attacks which compromised their site.

Another resident reported receiving a cold call from Telstra requesting confirmation of credit card details. Fortunately he and his wife realised it was a scam and the caller was dispatched with some choice verbal advice.

Incident # 90 (posted 11th February 2019 at 9:13pm)
Scamwatch alert.

Scamwatch is warning members of the public about a spate of text messages asking for emergency assistance. These messages come from phone numbers not in your mobile contacts. For example, the text message might read, Please call me back right away. It is an Emergency I need your help!'

People who have called the number back report being verbally abused by a recording on the other end. This is a new and emerging issue. While people have not yet reported losing money as a result of these calls, you may find the content of the recording distressing.

Scamwatch therefore advises that you exercise caution or do not respond to these text messages.

Incident # 89 (posted 4th February 2019 at 9:15pm)
Car stolen and others broken into last night.

Resident reports a car was stolen from a Shipyard CCT driveway and another car, at a different address, was broken into and items stolen.

A Masthead Quay resident reported that both their cars were broken into. Nothing was taken and the cars were not damaged. The cars were parked in a carport behind a locked gate. Owner assumes perpetrators entered via a side gate that was not locked.

Incident # 88 (posted 21st January 2019 at 9:20pm)
Email fraud continues unabated.

A reminder to look out for emails which appear to come from an otherwise trusted or familiar address. The scammers create email addresses which appear to come from your bank or someone you may have financial dealings with.

The catch is they create an email address which is slightly altered by including, say, .co instead of .com and the recipients don't spot the difference.

One such email targeted our own Residents Assn where the email appeared to come from the president, authorising the Treasurer to electronically transfer funds. Given the checks and balances that are in place the attempted fraud was promptly dealt with.

So be wary of unusual or unexpected requests of a financial nature or those requesting confirmation of your personal details. If in doubt always contact the organisation independently of the email.

Incident # 87 (posted 12th January 2019 at 9:43pm)
Body in Canal

I have been advise that, early this afternoon, police removed a body from the canal, near the lock. No further information is available.

Incident # 86 (posted 31st December 2018 at 3:13pm)
Juveniles on the prowl.

A resident reported seeing a group of juveniles, on foot and in a car, going along Neptune and Sunseeker at about 11:15 pm last night.

The group was driving / walking slowly and shining flash lights into various properties.

The resident reported his observations to Complex Security and the Police.

Complex Security carry out random patrols on behalf of Neighbourhood Watch, and they can respond promptly if in the Noosaville area, but only while the incident is in progress.

Complex Security 24 hr phone 0417 450 854.

Incident # 85 (posted 28th November 2018 at 11:00am)
Medicare text message scam.

The Department of Human Services and police are warning people about a new con where scammers pretend to be from Medicare in order to glean personal information.

Scammers have produced a new text-based, phishing scam that tricks people into visiting a clone of the Medicare website. Here, victims are conned into giving up their personal details in order to claim a rebate, which is of course fake.

To help protect yourself
- Do not click on links in emails or text messages claiming to be from myGov or Medicare. myGov will never send you a text, email or attachment with hyperlinks or web addresses.

- Don't open messages if you don't know the sender, or if you're not expecting them.

- Be suspicious of messages that aren't addressed directly to you, or don't use your correct name.

Incident # 84 (posted 27th November 2018 at 6:28pm)
Voicemail scam:

Following verbatim report from resident.

The voicemail was an American voice purporting to be from a USA firm threatening investigation of me and my family for some apparent fraud that was not identified.

They claimed to have been trying to contact me for some time and that legal action has been commenced more info would be available if I returned a call to a number that they had left.

Given recent reported scams from African numbers that I have read about (if you dial the number your number gets charged for the call and the receiver tries to keep you on the line as long as possible to get more money)
I have reported this to the ACCC Scamwatch website.

Incident # 83 (posted 16th November 2018 at 9:32am)
Scamwatch alert.

Verbatim report from a resident.

I just had a call on my mobile (automated voice) supposedly from the tax office . The voice was very deep and authoritative and the phone number showed up as a land line in Canberra. (not the usual overseas rubbish thats easier to dismiss)
The voice informed me that I had been reported for tax breaches and owed the ATO money , which I would need to pay immediately or be carried off to jail ! It said to call a certain number to sort out and arrange payment. I hung up and looked up scams with ATO and subsequently phoned the ATO and reported it . I think this is worth telling people about as it may frighten people into responding such was the tone of the call.

Incident # 82 (posted 16th October 2018 at 12:17pm)
House egged.

Shorehaven Dr house owners recently returned from a 2 month absence to find their pristine home defaced by splattered eggs, done quite some time prior to their return.

Unfortunately the owner tried to clean off some of the mess, fell from his ladder and was severely injured - pelvis fractured in 3 places, broken rib and spinal injury.

The egging was most likely the work of juveniles who may well be resident in our estate. With Halloween just around the corner, a word or two from parents to their teenagers may be timely.

Incident # 81 (posted 8th October 2018 at 3:51pm)
Home invasion:

I have been advised that, last Wednesday night, a group of young people were part of a sleepover at a residence in Mermaid Quay. It is alleged that one or more of the youths were consuming drugs.

Residents at a different Mermaid Quay address heard persistent noises coming from outside at about 11.30 pm. Upon opening the door to investigate, a "crazy" youth charged in an proceeded to smash furniture and glass windows and doors. In the process the youth severely injured himself and the residents managed to call police.

Police, with paramedic, responded swiftly and took charge of the situation. Apart from being traumatised the residents were reportedly not injured.

Incident # 80 (posted 24th September 2018 at 9:52pm)
Celebrity endorsement scams:

ACCC advises 200 reports with losses over $142 000 in 2018.

Scams appear as online adverts on social media eg Facebook, Instagram or seemingly legit sites. They include fictitious quotes and images of celebs promoting products like skin care, weight loss, investment schemes, etc.

Most people lost $100 to $500. One victim lost over
$50 000 to fake endorsement of investment schemes.

Scam works by you agreeing to free trial a product and to provide credit card details. Free trial has strict conditions like having to return products within an impossible time frame, and an automatic renewal subscription difficult to cancel. These terms are only visible on the document that arrives with the product.

The fake ads and websites are professionally made. It is vital you research independent reviews of the company and check the celebs official website.

If you are caught, call your bank to ask for a charge back and stop payments.

Incident # 79 (posted 7th July 2018 at 9:23pm)
Medicare Scam - resend as first attempt only received by some.

Scammers have set up a clone of the myGov website to trick you into sharing your login and bank account details.

The scam starts with a phishing email that looks like it is from Medicare, asking you to update your Electronic Funds Transfer (EFT) details, so you can start receiving payments for Medicare benefits and claims.

The login page looks absolutely legitimate with the only giveaway being the senders email address which ends in .net instead of .gov.au

I you wish to see how good the fake site looks, go to the following website https://www.staysmartonline.gov.au
which reported the scam.

Incident # 78 (posted 7th July 2018 at 8:30pm)
Medicare Scam

Scammers have set up a clone of the myGov website to trick you into sharing your login and bank account details.

The scam starts with a phishing email that looks like it is from Medicare, asking you to update your Electronic Funds Transfer (EFT) details, so you can start receiving payments for Medicare benefits and claims.

The login page looks absolutely legitimate with the only giveaway being the senders email address which ends in .net instead of .gov.au

I you wish to see how good the fake site looks, go to the following website https://www.staysmartonline.gov.au
which reported the scam.

Incident # 77 (posted 30th April 2018 at 9:43am)
Incident # 76 (posted 24th April 2018 at 3:53pm)

ACCC is warning consumers to beware of scammers impersonating energy and telecom providers and demanding payments. There have been 5000 reports of fake billing scams in last 12 months with losses close to $8000.

The scammers typically impersonate well known companies like Origin, AGL, Telstra and Optus, via email, to fool people into assuming the bills are real.

They send emails or letters with logo and design features copied from the genuine provider. Bills may state the account is overdue and if not paid immediately you will incur late charges or disconnection fees. It may also say you have overpaid and owed a refund.

Their primary objective is to get as much of your personal info as possible enabling them to get their hands onto your bank account.

If you receive such an email delete it without opening it. If you are concerned, contact the named organisation directly by looking up their contact details from a source other than the email.

Incident # 75 (posted 24th February 2018 at 1:06pm)
Stolen handbags

Incident 69 reported 4 handbags stolen from a car parked in Shorehaven drive.

A resident has advised that on 14th February she noticed a pile of handbags hidden in the hedge of empty lot 175 Shorehaven Drive, right hand side close to the water. This discovery was reported to police however the bags were still there on 23rd February.

So if you own the bags you know where to have a look.

Another resident has reported a canvas outboard motor cover was stolen on the night of 20 February from a boat parked in the driveway of rental property on Shorehaven Drive. Police advised.

Incident # 74 (posted 15th February 2018 at 10:14pm)
Attempted break-in:

Occurred today, Thursday 3:30pm, at a Waterside Crt residence.

Perpetrators jumped the fence from Saltwater Ave and proceeded to jimmy the door lock. Fortunately the door had two locks and the resident, who was inside the house, heard the first lock go and scared them away.

Incident # 73 (posted 14th February 2018 at 11:50am)
Statue disappearance & scam watch.

Resident reports missing, presumed stolen, from the council reserve on the corner of Saltwater Avenue and Seahorse Place - southwest of bridge - a concrete Balinese style statue which was in front of the pandanus.

ACCC scamwatch reminds us to beware of Valentine's Day Scams. So beware of emails seeking or showering you with affection - you may be up for an infection.

Incident # 72 (posted 19th January 2018 at 10:17pm)
Banking scams continue.

An Aqua Marine resident advised that at 1.30pm today she was targeted via landline by a caller, claiming to be from bank security, advising that an unauthorised transfer of $721 had been made from her account to a person in New Zealand.

When asked which bank the caller said Commonwealth Bank.

He proceeded to ask for personal details etc in order to reverse the withdrawal. Resident advises that the caller became quite demanding, debating the issue and insisting on details in order reverse the transaction.
The resident of course new what was going on but wished to emphasise the persistence of the scammer for others to be aware of.

Incident # 71 (posted 18th January 2018 at 12:12pm)
Another theft from vehicle.

An Anchorage resident advised that a credit card and debit card were stolen from her car last night.

The car was parked in the street and was not locked!
Resident will advise Police accordingly.

Incident # 70 (posted 17th January 2018 at 10:35am)
Police warn re vehicle break-ins.

In today's paper Police advise that Noosa Waters and Noosa Pde precincts are being targeted, with offences occurring between 6pm and 6am. Some vehicles were unlocked and many had valuables in plain sight.

The last incident report jogged a Shorehaven residents mind who reports their car was broken into just prior to Christmas. The car was behind their locked remote gate. Stole money but not much else was in the car. Presumably the same thieves then burgled another 'house' down the road.

Police followup was fantastic and they made a great point - dont leave your remote control in an exposed car because it may provide access to your house!

Incident # 69 (posted 9th January 2018 at 9:48pm)
Theft from car.

Its been reported that Noosa Communities Facebook page displayed a post regarding a car which was broken into and 4 handbags were stolen. The theft occurred on Monday night in Shorehaven Dr.

I have not seen the post so cannot advise if the car was in the street or in someones yard. However, this serves as a reminder to hide valuables from view when your car is unattended, and dont forget to lock it.

Incident # 68 (posted 28th December 2017 at 9:46pm)
Theft of boat battery.

A Masthead Quay resident found out his battery had been stolen only when his engine failed to turn over. The theft occurred in the last few days.

After the theft, the thieves replaced the engine cover and zipped up the boat canopy so the theft was not obvious.
Better check your boats!

Incident # 67 (posted 10th October 2017 at 1:21pm)
Scam alert - bogus phishing email.

Bogus emails are warning recipients that their email account is about to be closed unless they update their personal details. There is a -click here- link which will take you to the scammers site which is what they want.

DO NOT click on any links. Just delete the email. The email appears to come from Yahoo, Gmail, Internode, etc etc. If you click on the link it confirms you legitimacy and from there they will try and get more personal details.

REMEMBER, if you get emails from an unrecognised sender delete immediately. If you do open it, dont click on any links even if it says -unsubscribe-.

If you feel the email may be legitimate, first check on line directly using your web browser, not via the email link, and investigate the matter thoroughly.

Incident # 66 (posted 3rd September 2017 at 8:23pm)
Scamwatch update - NBN Co.

No surprise that scammers have turned their attention to NBN. The ACCC advises 316 complaints reported this year with losses of $28,000.

Phone scams include.

Signing victims up to fake accounts - scammers ring victims to connect them to NBN network for a low price.

Gaining remote access to victims computer to see if they can handle NBN, then stealing personal details.

Telling victims they need a new router and then soliciting their personal details.

The most vulnerable are those over 65 and those not tech savvy. Remember NBN is a wholesaler and will NEVER sell direct to the consumer. The myriad of phone companies are the ones who will sell direct to you the consumer.
Caution is still required as scammers can pose as phone comapanies.

Search nbn.com.au/providers where you will find a full list of NBN providers. Look up their phone number and call them directly.

Incident # 65 (posted 20th August 2017 at 8:10pm)
More break & enters come to light - 16 August.

Received second hand reports of break-ins at Neptune CCT, Treasure Cove and Starboard. Also reported that access in some cases was gained through unlocked doors.

First hand report just received re near miss, also 16 Aug. Mermaid Q Resident heard the doorbell but her response was delayed. On opening the door she disturbed two very athletic young men who literally vaulted back over the 1.75m gate. They made their getaway in their car which had been backed into the driveway. Car was gold/fawn large saloon, older model , but in good condition , last 3 letters KHH. Police responded promptly.

Incident # 64 (posted 17th August 2017 at 10:46am)
Multiple break and enters.

Residents advise that yesterday between 11:30am and 12:30pm their Seamount Quay residence was broken into. The front door was opened with a crowbar and the home was ransacked. A large TV, jewellery and cash were stolen.

Attending police advised that three other properties were also broken into at Mermaid Quay, Masthead Quay and Cove Court.

Incident # 63 (posted 17th May 2017 at 3:03pm)
Can you spot a social media scam?
Social media sites are now most commonly used by romance scammers and fake traders. Its hard to differentiate genuine profiles & ads from fakes and they may glean more about you than you realise.

Tips to help protect yourself:
Check profiles of friend requests & look out for -
Profiles with limited content.
Friend lists full of the opposite gender.
Profiles that read like a dating profile.
Grammar & spelling errors.
Don't send money if you've never met.
Don't share personal pictures - avoid being blackmailed.
Check security settings are robust to ensure your safety.
Research sellers reputation by checking reviews.
Check you are not redirected to a different website!
If goods don't arrive contact your financial institution.

Not computer savvy? Then its worth getting an IT professional to batten down the hatches.

Incident # 62 (posted 29th April 2017 at 9:11pm)
Bogus Telstra Calls

An increasing number of residents have reported receiving these calls, claiming to be from the technical department.

For those who may not be aware, ensure you hang up on these callers regardless of who they claim to represent.

There will possibly be an increase in frequency, perhaps claiming to offer super fast broadband deals as the roll out of the NBN gets closer.

One way to reduce the nuisance factor is to divert your landline phone to the answer machine after say 2 rings. Unsolicited callers rarely leave a message and if they do you know what to do with it. If you do recognise the caller pick up the phone.

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